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Welcome to our online store!
General Questions
Shalom African Foods is your one-stop shop for authentic African food ingredients, spices, and products. We are dedicated to bringing the rich flavors of Africa to your table, offering high-quality items sourced directly from trusted suppliers.
We are proudly based in Canada, serving customers nationwide and internationally with the finest African food produed
Currently, we operate as an online store, offering convenient delivery to your doorstep. Please stay tuned for updates on potential physical locations.
Ordering and Payment
To place an order, browse our online store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept major credit cards (Visa, Mastercard, American Exp
You can change or cancel your order within 24 hours of placing it, provided it hasn’t been shipped yet. Contact our customer support team immediately for assistance.
Shipping and Delivery
We ship across Canada and to select international locations. Shipping fees and delivery times vary based on your location.
For customers in Ontario, Canada, your first order qualifies for free shipping. Subsequent orders are subject to a flat $20 shipping charge.
For all other regions, a flat $20 shipping fee applies.
Delivery typically takes 3-7 business days within Canada and 7-14 business days for international orders. Please note that shipping times may vary due to customs or unforeseen delays.
Yes! Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Returns, Refunds, and Cancellations
Due to the perishable nature of our products, returns are only accepted for damaged, defective, or incorrect items. Please contact us within 48 hours of delivery to report an issue.
If your return request is approved, we will process a refund to your original payment method within 7 business days. Refunds are only applicable for eligible items.
Orders can be canceled within 24 hours of placement if they have not been processed or shipped.
Products and Ingredients
Yes, all our products are sourced directly from trusted suppliers in Africa to ensure authenticity and quality.
We carry a range of products, including organic and gluten-free options. Check the product descriptions for specific details.
Yes! Visit our blog for delicious African recipes and cooking tips to help you make the most of our ingredients.