Refund and Returns Policy

Return, Refund, and Cancellation Policy

Effective Date: 01-12-2024

At Shalom African Foods, we strive to provide high-quality products and excellent customer service. Due to the nature of our products, we have a specific Return, Refund, and Cancellation Policy that outlines the conditions for returns, refunds, and order cancellations. Please read the following information carefully.

1. Returns Policy

Due to the perishable nature of our food products, returns are only accepted under specific conditions:

a. Damaged or Defective Items

If you receive any damaged, defective, or incorrect items, please notify us within 1 day of receiving the order. We will provide instructions for returning the items and issue a full refund or exchange, depending on the circumstances.

• You may be required to provide photographic evidence of the damage or defect.

b. Incorrect Items Received

If you received the wrong item, please contact us within 1 days for assistance. We will arrange for the correct item to be sent and either request the return of the incorrect item or offer a refund.

c. Non-Perishable Items

Non-perishable items that are unopened and in resellable condition may be eligible for return within [Insert Timeframe], at our discretion.

2. Refunds Policy

Refunds are processed according to the following guidelines:

a. Eligible Refunds

We offer refunds for:

1. Damaged or defective items.
2. Incorrect items received.
3. Non-perishable items that are returned unopened and in resellable condition (if applicable).

b. Refund Process

Once we approve your return, refunds will be processed to the original payment method used during purchase within 7-10 business days.

• If you paid by credit card, please allow additional time for the refund to appear on your statement (up to 7-10 business days, depending on your bank).

c. Non-Refundable Items

The following items are non-refundable:

1. Opened or used food products.
2. Products not returned in original, unopened packaging.

3. Cancellation Policy

a. Order Cancellation by Customer

You may cancel your order within 30 minutes-24 hrs after placing it, provided the order has not yet been processed or shipped. To cancel an order, please contact us via email or phone with your order number. Once the order is shipped, cancellations are not possible.

b. Order Cancellation by Us

We reserve the right to cancel any order at our discretion, including for the following reasons:

1. Payment issues (e.g., payment failure or suspected fraud).
2. Product unavailability or errors in pricing.
3. Shipping restrictions or issues with the delivery address.
   In the event of a cancellation by us, you will receive a full refund for the canceled order.

4. Shipping Charges

• Shipping charges are non-refundable unless you receive incorrect or damaged products.
• In cases where the customer is responsible for returning products, the return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.

5. How to Request a Return, Refund, or Cancellation

If you wish to return a product, request a refund, or cancel an order, please contact us with the following information:

• Order number
• Reason for return or cancellation
• Photos (if applicable) of damaged or incorrect items

You can contact us by:

Shalom African Foods
Email: info@shalomafricanfoods.ca
Phone: +1 647 473 2878, +1 905 800 2777
Address: 5071 Highway 7 E, Unit 3 Markham Ontario, L3R 1N3

6. Exceptions

• We cannot accept returns or provide refunds for perishable food items that have been opened or consumed, for hygiene and safety reasons.
• Special orders, customized products, or bulk orders may be subject to different terms. Please inquire before placing an order.

7. Changes to This Policy

We reserve the right to update or modify this Return, Refund, and Cancellation Policy at any time. Any changes will be posted on this page, and the updated date will be noted at the top.

8. Contact Us

If you have any questions about our Return, Refund, and Cancellation Policy, please contact us:

Shalom African Foods
Email: info@shalomafricanfoods.ca
Phone: +1 647 473 2878, +1 905 800 2777
Address: 5071 Highway 7 E, Unit 3 Markham Ontario, L3R 1N3